I want to express my great gratitude to Elena and 5 stars training for an interesting, informative, fascinating and, most importantly, practically useful training.
Training teaches not only the competent sales of any product, but also provides a clear guide to the operation and development of the business. Analysis of the scope of activity, a review of competitors, training in cold calls give practical knowledge. Most importantly, it is the analysis of errors in practice and a detailed description of the feelings and emotions of the client from a psychological point of view.
Once again, thank you from the whole team of the Gallery of Modern Art in Moscow
Correct communication with the client is a guarantee of company’s prosperity. We thank Elena and 5 stars training for her help in improving the skills of both telephone and personal conversation with the client.
Our training “WOW service” flew in one go, it was very informative and interesting. Especially worth mentioning the preliminary preparatory work of Elena. She called and checked the service as a mystery guest before the training, so she was able to show our mistakes in the conversation with customers on the real example and she gave us the correct scripts of telephone conversation with the client, specially written for us.