Trainer: Elena Drozd
Category: Business
Course description:
Do you remember the moment, when you experienced service at its highest level and you just unintentionally said WOW! It is always extremely pleasant, when client’s expectations are exceeded. We all are striving to achieve such a level of service in our hotels, restaurants, banks and even at the gasoline stations.
This training will provide the participants the understanding of what exceptional service is in our modern world, how to communicate with clients to impress them, build up their loyalty and make them your regular customer and, ultimately, a promoter of the business (because word of mouth is still the best advertisement for any business). Every training is developed individually in a unique manner, taking into consideration specification of your business, your needs, and that of your staff. Very importantly – we are developing “real world” examples and phrases, that you and/or your staff can use straight away in communicating with your clients. Training WOW Service will help to improve service, teach your staff, increase profits and receive great feedback from your clients, and open the door for future clients.
Targeted audience for the course:
This unique and practical course is developed for everyone who works in the service industry and constantly communicates with the clients, guests and buyers. Main targeted sectors are hotels, restaurants, sales offices, beauty salons, elite shops and boutiques, banks, services centers, and many more.
Main sections:
- Service in our modern world
- 3 types of service
- Telephone standards
- First eye contact and building the rapport with client or guest
- Upselling techniques
- How to overcome three objections?
- How to solve conflict situation?
- Brain storming: “How to create WOW service in your company”
Duration of the course:
4-6 hours depending on the client’s requirements and content of the course
